Manager, Customer Advocacy

Arnergy Solar Limited

Job Summary

Design and Test Automation, System Architecture, Communication Protocols,, Firmware & Hardware design, PCB design, energy storage & system-wide test frameworks

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

Responsibilities

  • Be the voice of the customer ensuring corporate strategies align with customer's needs, wants and realities.
  • Ensure products and services deliver great value to customers, meet their needs, with great customer service, going above and beyond more often than not.
  • Recognize, Identify and build relationship with brand advocates, maximizing word of mouth marketing opportunities.
  • Explore and design an hybrid of person-touch and tech-touch helping to maintain unexpected customer delight and feelgood factor to accelerate massive adoption.
  • Lead, launch and enshrine company wide customer advocacy culture in employee.
  • Be a thought leader and represent company in events and conferences.
  • Optimize In-bound request touch points with clear reporting on metrics.

Required Knowledge, Skills, and Abilities

  • 3-5 years experience as Customer Solution Manager, Service Delivery Manager, Account Manager or Customer Success Manager with multinational OEM, Software, Telecom or Tech.
  • Ability to engage in intelligent, intense, energy and technology conversations.
  • Excellent communication, customer facing,presentation & reporting skills.
  • Driving experience with valid Driver's license.
  • Minimum of Distinction / 2.1 in HND/B.Sc.
  • Master Degree & International work/ study experience is a plus.

What we'll provide

  • A competitive pay plus performance bonus, health insurance & career development.
  • A dynamic, innovative, enabling work environment that stimulate creativity.
  • An opportunity to work with the brightest mind in the industry.
  • A chance to be part of the team that will build Nigeria and Africa's future.

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