- Be the voice of the customer ensuring corporate strategies align with customer's needs, wants and realities.
- Ensure products and services deliver great value to customers, meet their needs, with great customer service, going above and beyond more often than not.
- Recognize, Identify and build relationship with brand advocates, maximizing word of mouth marketing opportunities.
- Explore and design an hybrid of person-touch and tech-touch helping to maintain unexpected customer delight and feelgood factor to accelerate massive adoption.
- Lead, launch and enshrine company wide customer advocacy culture in employee.
- Be a thought leader and represent company in events and conferences.
- Optimize In-bound request touch points with clear reporting on metrics.
Required Knowledge, Skills, and Abilities
- 3-5 years experience as Customer Solution Manager, Service Delivery Manager, Account Manager or Customer Success Manager with multinational OEM, Software, Telecom or Tech.
- Ability to engage in intelligent, intense, energy and technology conversations.
- Excellent communication, customer facing,presentation & reporting skills.
- Driving experience with valid Driver's license.
- Minimum of Distinction / 2.1 in HND/B.Sc.
- Master Degree & International work/ study experience is a plus.
What we'll provide
- A competitive pay plus performance bonus, health insurance & career development.
- A dynamic, innovative, enabling work environment that stimulate creativity.
- An opportunity to work with the brightest mind in the industry.
- A chance to be part of the team that will build Nigeria and Africa's future.