Manager, Business Development and Marketing

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Job Summary

We are currently recruiting for the position of Manager, Business Development and Marketing

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 5 years

Job Description

Marketing:

  • Planning and execution of all aspects of ITI’s marketing activities
  • Supervision of all marketing departments activities to ensure prompt and efficient service delivery, accurate and timely reports, etc
  • Visiting clients to canvass for transactions and solve client’s problems
  • Determining customers’ needs and matching them with suitable products to meet the needs 
  • Preparation of weekly manager’s report
  • Compilation of monthly Marketing Performance Report (MPR)  for ITI and to generally monitor company overall marketing performance
  • Continuous monitoring of service delivery in ITI to ensure efficiency and effectiveness to meet an acceptable standard of customer satisfaction
  • Prospecting for and handling of new customers and referrals
  • Liaison with other departments/units on client’s transactions and payments

Business Development:

  • Carry out a periodic review of existing products and creation of new products
  • Identify and recommend promotional advertisement and publicity needs of ITI and strategies for meeting them
  • Manage all the personnel training, office equipment, logistics and other needs of the department and to report on them
  • Member of Investment management committee, manager’s meeting
  • Participate actively information of marketing policies, strategies & direction for ITI
  • Carry out any other duties assigned by management

Client Service:

  • Providing help and advice to customers about ITI products or services 
  • Communicating courteously with a customer by telephone, email, letter, and face to face
  • Placing cold calls to clients to inquire about service delivery
  • Investigating and solving customer complaints or any major incidents
  • Keeping accurate records of discussions, correspondence, and interaction with customers
  • Set up new customer accounts and update old customers account regularly
  • Process orders, forms, applications, and request
  • Analyzing statistics or other data to determine the level of customer services delivery
  • Meeting with other managers to discuss possible improvements to customer service
  • Training staff to deliver a high standard of customer service
  • Internet service regular update of the company’s website
  • Make recommendation on gifts to clients as appropriate
  • Associate, rejoice with clients on the festive period, birthday, wedding anniversaries and important landmark events

Qualifications:

  • Bachelor’s degree in Accounting, Finance, Marketing, Business Administration, Banking or any financial courses.
  • Possession of an MBA/M.SC. will be an added advantage.
  • Minimum of 5-10 years of relevant experience in Investment Banking, Marketing at Commercial Banks and Investment Management
  • At least three (3) years’ experience in a senior marketing role.

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