A firm in the finance sector seeks qualified candidates to fill this role
Keep abreast of how all Credit Registry software works.
Experiment with and test Credit Registry software and properly document and report issues, errors or bugs in the software to the appropriate department.
Update documentations relating to Credit Registry software and write new documentations for new features of the software.
Install or upgrade the core credit bureau client software at subscriber sites and ensure proper functioning and operations.
Train subscribers’ employees on the effective use of Credit Registry software.
Set up software demonstrations for training and presentations.
Analyze data from the subscriber’s loan database for upload of the credit bureau system.
Ensure that client loan data is uploaded periodically (on a monthly basis).
In addition to other duties, you will manage a team of other Technical Support Engineers.
Conduct quarterly performance evaluations, support call evaluations and interview new technical support applicants.
Other responsibilities as assigned.