Lead, Agent Network Management Team

Job Summary

Ensure proper management of the agent network; scale and sustainability.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description

  • Managing Agent Relationship Officers and Zonal ANMs.
  • Approve recruitment of agents after thorough review of profile (eligibility criteria).
  • Ensure 90% activity rate of agents and Closure of ineffective or inactive agents.
  • Coordinate/conduct training to new AROs and agents, and ongoing periodic training updates as required.
  • Ensuring agents meet all of LAPO’s operational requirements for agents such as cash and float requirements, signage displays, filing of reports, maintenance of tablets, etc.
  • Ensuring agents meet all of CBN’s requirements for operations and KYC.
  • Ensure adequate provision of all working tools for agents.
  • Periodic and effective monitoring of agents and ARO activities to inspect premises and address agent challenges.
  • Responding to customer inquiries or complaints regarding the agent network; 
  • Assisting agents in marketing and sales to ensure they are meeting targets for customers’ acquisition and transactions.
  • General 
  • Appraise team members promptly and objectively, and follow up on action points resulting from the appraisal.
  • Identify and present relevant trainings for the team’s development.
  • Perform other duties and responsibilities as may be assigned by supervisors.

Key Performance Indicators
  • Number of active agents per month.
  • Agent and client satisfaction (TA for issues resolution)
  • No financial loss as a result of fraud by agents or AROs.
  • No record of unavailability of working tools at various locations.

  • Education: B. Sc /HND in any Business Administration related courses.  Relevant professional qualification will be an added advantage.
  • Experience:  Minimum of 2 years of relevant marketing, business management function and financial auditing/accounting.
  • Knowledge of operating in a competitive environment
  • Knowledge of compliance and regulatory requirements
  • Knowledge of the Bank’s existing systems (traditional and electronic)
  • Knowledge of distribution and agent banking.
  • Strong Computer skills
  • Creative and strategic in thinking
  • Team building
  • Creative ability
  • Good emotional intelligence
  • Good communication skills Good analytical skill
Reporting Relationship
Reports to:   Head, Agent Banking Unit
Leads:   Agent Network Management Team
Internal: Finance & Accounts and I.T. Group
Fluency in English
Age Limit
Between 30 and  35 years of age
Start date 4th October, 2019

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