Job Summary

The African Talent Company is seeking qualified candidates to fill this role for a client in Nigeria

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

We are looking for a skilled Key Account Manager to oversee the relationships of the company with its most important clients. The key account manager will be responsible for obtaining and maintaining long term key customers by comprehending their requirements.

The ideal candidate will be apt in building strong relationships with strategic customers and will be able to identify needs and requirements to promote the company’s solutions and achieve mutual satisfaction. The goal is to contribute in sustaining and growing our business to achieve long-term success.
Responsibilities
Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
Acquire a thorough understanding of key customer needs and requirements
Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
Ensure the correct products and services are delivered to customers in a timely manner
Serve as the link of communication between key customers and internal teams
Resolve any issues and problems faced by customers and deal with complaints to maintain trust
Play an integral part in generating new sales that will turn into long-lasting relationships
Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
Qualifications & Requirements
Minimum of 3 years’ experience in a related role
Proven experience as a key account manager
Previous experience and extensive knowledge of the telecoms sector specifically – Value Added Services (VAS)
Have a verifiable track record of success in key account management
Experience in sales and providing solutions based on customer needs
Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
Excellent writing and presenting skills
Excellent organizational skills
Ability in problem-solving and negotiation
BSc/BA in Business administration, s, information technology or relevant field
The relevant technical experience will be an added advantage

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