Fenix International is a next-generation energy company. Our mission is to transform our customers’ quality of life through disruptive innovation in energy and financial services. Our flagship product, ReadyPay Solar, is an expandable, lease-to-own solar home system financed through affordable instalments starting under $0.17 per day. We use real-time transaction data to create a unique credit score to finance power upgrades and other life-changing loans and open up a wider world of energy and financing for our customers.
- Fenix is looking for an experienced, highly motivated and disciplined technical support staff to join our team for our Network infrastructure and call center communications platform.
- Key responsibilities will include improving the reliability, performance and availability of the existing systems (Network and call center) in a scalable and flexible manner, integrate and facilitate optimal network solutions using best practices and build effective solutions for our call centre demands.
- Ensure the installation and maintenance of internal network infrastructure
- Improve reliability and performance of existing network and call center systems in a scalable and flexible manner
- Integrate and facilitate optimal network solutions using best practices
- Build effective solutions for our call centre demands
- Initiate and manage relationships with external stakeholders/vendors
- Purchase of computer systems and other IT related equipment for staff onboarding
- Maintenance of stock of computers and other IT related equipment belonging to Fenix
- Adhoc and support assignments to ensure optimal up-time for internal stakeholders
Required Skills & Experience
- Linux system administration experience
- Strong system, network debugging and troubleshooting skills.
- Experience working with VoIP, SIP, TDM, and related technologies
- Experience with Asterisk, Kamailio etc
- Custom Asterisk application development experience.
- Ability to transpose service or feature descriptions into technical requirements
- Experience setting up an internal network in an organisation of more than 50 people
- Experience designing and developing call centre solutions
- Experience customising existing call centre solutions
- Ability to rapidly build and test new services and features.
- Excellent written and verbal communication skills in English
Highly Desired Skills:
- Working knowledge of IP networking and configuration
- Good people skills