It systems engineer

Fenix International

Job Summary

The IT systems engineer will initially report directly to the Head of Customer Experience.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 4 years

Job Description

Fenix International is a next-generation energy company.  Our mission is to transform our customers’ quality of life through disruptive innovation in energy and financial services. Our flagship product, ReadyPay Solar, is an expandable, lease-to-own solar home system financed through affordable instalments starting under $0.17 per day. We use real-time transaction data to create a unique credit score to finance power upgrades and other life-changing loans and open up a wider world of energy and financing for our customers.

Job Description

  • Fenix is looking for an experienced, highly motivated and disciplined technical support staff to join our team for our Network infrastructure and call center communications platform.
  • Key responsibilities will include improving the reliability, performance and availability of the existing systems (Network and call center) in a scalable and flexible manner, integrate and facilitate optimal network solutions using best practices and build effective solutions for our call centre demands.

Key Responsibilities

  • Ensure the installation and maintenance of internal network infrastructure
  • Improve reliability and performance of existing network and call center systems in a scalable and flexible manner
  • Integrate and facilitate optimal network solutions using best practices
  • Build effective solutions for our call centre demands
  • Initiate and manage relationships with external stakeholders/vendors
  • Purchase of computer systems and other IT related equipment for staff onboarding
  • Maintenance of stock of computers and other IT related equipment belonging to Fenix
  • Adhoc and support assignments to ensure optimal up-time for internal stakeholders

Required Skills & Experience

  • Linux system administration experience
  • Strong system, network debugging and troubleshooting skills.
  • Experience working with VoIP, SIP, TDM, and related technologies
  • Experience with Asterisk, Kamailio etc
  • Custom Asterisk application development experience.
  • Ability to transpose service or feature descriptions into technical requirements
  • Experience setting up an internal network in an organisation of more than 50 people
  • Experience designing and developing call centre solutions
  • Experience customising existing call centre solutions
  • Ability to rapidly build and test new services and features.
  • Excellent written and verbal communication skills in English

Highly Desired Skills:

  • Working knowledge of IP networking and configuration
  • Good people skills

Share Job Post

LOGIN TO APPLY NOW