It support/engineer

Arkounting Professional Services (Apsarkounting)

Job Summary

An IT support staff for a full-time employment is urgently needed to join our team in Lagos Nigeria.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description

Arkounting Professional Services (apsarkounting) Limited is a Management Consulting firm involved in the provision of various services to financial institutions.

Duties & Responsibilities

  • Schedule backups and communicate downtime to users.
  • Ensure all software is correctly licensed and version up-to-date where applicable
  • Participate in the recruitment of staff for the IT Department and ensure that they are adequately trained;
  • Manages IT staff ensuring adherence to established procedures, and conformance with departmental standards;
  • Monitor and appraise the performance of staff supervised, to ensure
  • Company expectations are met and that the required follow-up actions are taken;
  • Establish and maintain network user accounts, user environment, directories and security.
  • Create and maintain Technical manuals.
  • Monitor and manage disk usage.
  • Train users on software and equipment usage.
  • Respond to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs.
  • Research and evaluate new administration methods.
  • Install and test software upgrades

Qualities & Skills

  • A technical, logical thought process.
  • Problem-solving skills.
  • An ability to stick to strict deadlines.
  • An ability to prioritize.
  • A keen eye for detail.
  • Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
  • The ability to work well in a team.
  • Problem solving skills.
  • A strong customer focus.
  • The ability to prioritise your workload.
  • Attention to detail.

Job Requirements

  • B.Sc. Degree in Information/Communication Technology or Science related discipline.
  • Substantial knowledge about computer hardware configurations.
  • Capable of developing strategic plans for an entire activity and establish priorities for the activities of subordinates in order to fulfil these plans.
  • Ability to work under pressure with detailed plans and forecasts, anticipate potential resource constraints and diagnose, evaluate and resolve such problems as they occur.
  • At least 2-3 years of working experience as a systems administrator for a medium to large private sector organization.
  • Experience in systems integration and administration.

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