IT Support and Contact Center Officer

New

Job Summary

IT technical and contact center support will be responsible for relating with customers onsite and remotely.

  • Minimum Qualification: OND
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description

Responsibilities:

  • Installing and configuring computer hardware operating systems and applications;
  • Monitoring and maintaining computer systems and networks;
  • talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
  • Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
  • Replacing parts as required;
  • Providing support, including procedural documentation and relevant reports;
  • following diagrams and written instructions to repair a fault or set up a system;
  • Supporting the roll-out of new applications;
  • setting up new users' accounts and profiles and dealing with password issues;
  • Responding within agreed time limits to call-outs;
  • working continuously on a task until completion (or referral to third parties, if appropriate);
  • prioritizing and managing many open cases at one time;
  • Rapidly establishing a good working relationship with customers and other professionals, such as software developers;
  • Testing and evaluating new technology;
  • Conducting electrical safety checks on computer equipment.

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