IT & Software Support Staff

New

Job Summary

To provide an exceptional customer service and technical support.The ideal candidate shall be responsible for resolving hardware and software issues.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description

  • Assist customers with support issues
  • Provide exceptional customer service while responding to phone, e-mail and online requests for technical support
  • Document, report and escalate critical customer situations to the appropriate level of management
  • Provide in-house support to staff on computer system, hardware, software or networking issues 
  • Carrying out periodic evaluations and user acceptance tests on in-house software systems to discover bugs / errors that need to be fixed
  • Preparing daily, weekly and monthly system reports
  • Develop team-based work competencies
  • Deliver on other relevant tasks as may be assigned.

 

 

Qualifications and Requirements:

  • Minimum of 2 Years Experience
  • Strong knowledge of IT, preferably a background in Computer Science, Engineering or other relevant IT disciplines
  • Must have strong / intermediate knowledge of Computer System Maintenance, Software Installations and Networking
  • Must have basic knowledge about Relational Database Systems
  • Must have basic programming knowledge and be ready to learn e.g. HTML, CSS, Javascript, Java, .NET, SQL Server, Mobile App Development
  • Conversant with Git versioning Control System
  • Devops and System Administration
  • Skilled at writing good code documentation
  • Be well informed of technology trends
  • Knowledge of Microsoft Office Tools (Word, Excel, Powerpoint).
  • Must be intelligent, self-disciplined, confident and ready to work
  • Detail-oriented, good communication and interpersonal skills.
  • Physically and mentally fit to perform under pressure
  • Must not be above 28 years
  • Must reside in Abuja.

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