Provides assistance in the use of personal computer hardware, software, and specialized mainframe technology or operates a multi-platform computer environment or monitors the production scheduling, execution, and successful completion of production jobs;
Sets up and configures desktop computers, peripherals and accounts assigning security level;
Installs software and installs and repairs hardware and peripherals;
Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate;
Maintains systems, databases and web pages;
Administers user accounts;
Designs and produces basic reports;
Sets up and submits production jobs and edits and debugs computer output;
Transfers computer files between platforms;
Provides basic troubleshooting, repair and maintenance for computer equipment (e.g. microcomputers, disk drives, and laser printers) and may assist with testing personal computers and peripherals on a network to diagnose, hardware versus software problems;
Contributes to unit goals by accomplishing related duties as required.
Typical Requirements :
Education: OND, HND, BSc. graduate or equivalent with data processing training, computer operations training.
Skills and Experience: Two or more years of related experience with computers and providing in a technological environment. May require the knowledge of a variety of hardware as well as software, programming languages, and operation systems.