Hr operations and risk coordinator

First Bank

Job Summary

Ensure HCMD’s operational risk controls are working in line with the bank's internal control requirements to reduce regulatory interference

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 5 years

Job Description


  • Define and communicate standard HCMD business operational risk requirements to actively reduce the number of incidents
  • Effectively track and measure performance against operational risk metrics to reduce probability of regulatory interference
  • Diligently self-report departmental issues constituting operational risk to internal control for timely resolutions
  • Attend relevant risk governance meetings to gain an updated view on operational risk requirements
  • Coordinate internal audit sessions between HCMD, internal control and external auditors to facilitate requests in a timely manner
  • Drive the development of risk management tools and information systems to continuously improve analytical and risk reporting capabilities of HCMD.
  • Efficiently deliver on people related services by driving the automation of policies and processes across the department:
  • Lead HCMD’s automation project and provide systematic solutions for HCMD platform issues to drive adoption and reduce system downtime
  • Coordinate IT department and vendor engagement on PCS developments
  • Manage PCS platform and troubleshoot concerns for timely resolutions
  • Collaborate with the strategic projects team to highlight additional processes which can be automated for more efficient delivery of HCMD services


  • Education:
  • Minimum Education - First Degree in any relevant Social Sciences and Humanities; Higher Degrees/Professional Certifications.
  • Experience:
  • 5 years of relevant work experience as HR Generalist with solid understanding of HR policies and operational risk issues.

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