Job Summary

An ultra modern Boutique hotel located at the Effurun axis of the city of Warri, Delta State, in the verge of commencing operations soon, seeks young, energetic, innovative, suitable and qualified candidates to form a formidable team to drive its vision and ensure inimitable efficient service delivery to its highly esteemed guests and to establish the hotel ahead of competition. If the above defines you, this vacancy is available:

  • Minimum Qualification: Degree
  • Experience Level: Management level
  • Experience Length: 6 years

Job Description

Aligns the goal of the department with the vision of the hotel. Supervises all housekeeping/Laundry employees, plans and assigns work, gives training for newly recruited employees, audits and inspects housekeeping/Laundry personal work assignment and requisition  supplies.  
Take care of the budget and budget control for the department.  Housekeeping Duties and Responsibility: 
Supervises all housekeeping employees, participates in hiring new employees as needed, trains new employees and takes disciplinary actions when policies are not followed. Evaluates employees in order to upgrade them when openings arise.
Plans the work for the housekeeping department and distributes assignments accordingly.
Assigns regular duties and special duties for housekeeping staff. Schedules employees and assigns extra days off according to occupancy forecast. Maintains a time log book of all employees within the department.
Assigns new employees to work with experienced help. Checks on the work of these employees
occasionally and observes the report made by the shift leaders. Do all supply requisitions, such as those for spreads and bathroom rugs. Maintains a lost-and-found system and be responsible
for all lost-and-found items.

Determines the rightful owner and sends correspondences.

Responsibilities
  • Responsible for cleanliness, orderliness and appearance of the entire Hotel.
  • Ensures that rooms are made as per company standard.
  • Prepares Annual Housekeeping Budget.
  • Maintains par stock of guest supplies, cleaning supplies, linen and uniform.
  • Organizes inventories with Accounts and General Store for linen, uniform and fixed assets.
  • Pays particular attention while organizing pest eradication activities.
  • Develops and implement Housekeeping systems and procedures
  • Prepares reports for management information.
  • Assists Purchase department in selecting suppliers for items related to Housekeeping.
  • Plans, controls and supervises Horticultural activities.
  • Attending and resolving guest complaints.
  • Verification of supplies consignments.
  • Organizes on-the job training and evaluate its effectiveness.
  • Recommends recruitment of new personnel.
  • Developing and putting into operation the current system and technical advancement in the field of Laundry operations through training and retraining.   
  • Formulating washing formula for stained loads.  
  • Ensuring the washing of linen and uniform as per standard.
  • Co-ordinating with the Engineering Department about their routine preventive maintenance, repair and upkeep of the equipment.
  • Preparing Annual Laundry Budget.
  • Develop new methods for increasing laundry efficiency.
  • Training and coordination with supporting departments.
  • Record and monitor laundry cost.
  • Make reports and recommendations when required.
  • Approve distribution of linen to guestrooms and food and beverage department areas.
  • Direct all Laundry staff and prepare the Laundry staff duty roster.
  • To ensure the uniform room is in order and inspects all uniforms daily for damage and replacement.
  • Provide other duties and services as assigned by the General Manager.
  • Conduct weekly departmental meetings with shift leaders.
Other Routine Responsibilities:
Daily inspection of public areas and employees’ locker rooms.
Daily briefing of shift leaders and the entire Housekeeping/Laundry team.
Coordinating the preventive maintenance schedule of rooms and public area with maintenance department.
Immediately attending to guest requests.

PREREQUISITES:
Strong Leadership abilities and organizational skills, Entrepreneurial skills, thinks out of the box
and able to drive change and look for operational efficiencies / synergies across the network.
Experience in team management. Should be familiar with computers and hotel applications.
Education:
Bachelor’s degree or diploma in hotel management,
EXPERIENCE:
Minimum 6 to 8 years of experience of which at least 2 to 3 years in similar role. Strong
Operational/Technical Knowledge. Successful Pre-opening experience is a distinct advantage
Excellent communication and organizational skills with Strong interpersonal and problem
solving abilities. Highly responsible & reliable and also ability to work cohesively with fellow
colleagues.

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