Reports to: General Manager
Oversee daily activities of the hotel property including front desk operations, reservations, concierge and customer services. Ensures that minimum CUSTOMER service standards are met. Directly manage the Housekeeping department and also ensures strict compliance with hotels policies and processes.
Responsible for day to day working and supervision of both revenue and staff.
Audit on daily basis receipts, ensuring that the hotel’s books are balanced and all transactions accounted for.
Coordinate the activities of other functional departments such as administration, restaurant needs of customers and appropriate billing.
Ensure that the hotel’s property is cleaned, sanitized and aesthetically pleasing.
Creates database of customers which includes names, addresses, mobile numbers etc.
Financial and operational reporting will be made weekly to the Owners Representative.
Be well informed of the day’s business both in Room Occupancy, Special Requirements and VIP needs.
Liaise with Reception regarding Room moves, VIP guests, Special Needs and act on any information given.
Ensure all Maintenance work in Bedrooms, Laundry and Public Areas are rectified prior to releasing rooms back to front desk.
Maintain a par stock levels of stationary, linen and amenity requirements in order to ensure consistency in standards.
Conduct meetings and training sessions as and when required and monitor their work performance.
Minimize wastage of materials and energy through careful monitoring of staff.
Acts as the hotels public relations director and promotes the property within the hotel
industry, local community and trade associations.
Monitor the Guest feedback on Trip advisor, OTA's etc.
All Other duties as assigned by the General Manager or Management.
Strong management skills, ability to appropriately assign or delegate work and authority to
others in the accomplishment of goals. And provide coaching, advice and assistance as
required. Available to work when needed, including weekends, holidays, and nights.
Minimum of a higher diploma in hotel management or a related field with experience in opening, managing or re-positioning a hotel with clear track record.
Experience in financial accounting, personnel supervision and problem resolutions is an added advantage. Excellent computer system skills.
Minimum of 5 years’ experience in the hospitality industry, with significant luxury and international experience. And at least 2 years of experience as a Head of business development or Executive Assistant Manager.