Hotel General Manager/Marketing Manager

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Job Summary

A firm in the hospitality sector seeks qualified candidates to fill this role

  • Minimum Qualification: Degree
  • Experience Level: Management level
  • Experience Length: 8 years

Job Description

  • Serve as the company’s Chief Operating Officer; by overseeing the operations and administrations functions of the hotel, to ensure total guest satisfaction.
  • Hold regular briefings and meetings with all head of departments.
  • Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
  • Lead all key property issues including capital projects, customer service and refurbishment.
  • Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
  • Deliver hotel budget goals and set other short and long term strategic goals for the property.
  • Actively involved in marketing and creating a brand image for the hotel.
  • Develop an annual business plan.
  • Initiate cost-effective controls and revenue management techniques.
  • Develop strategies for organizing, staffing, planning and executing functionalities.
  • Provide training for hotel staff in delivering care that meets the best standards and practices.
  • Maintain and manage hotel equipment, infrastructure, inventories and other facilities efficiently.
  • Closely monitor the hotel’s business reports on a daily basis and take decisions accordingly.
  • Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
  • Present monthly financial reporting for the owners and stakeholders.
  • Draw up plans and budget (revenues, costs, etc.) for the owners.
  • Coordination with hods for the execution of all activities and functions.
  • Be accountable for the responsibilities of department heads and take ownership of all guest complaints.
  • Respond to audits to ensure continual improvement is achieved.
  • All clients handling and take part in new client acquisition along with the sales team whenever required.
  • Responsible for safeguarding the quality of operations both (internal & external audits).
  • Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.


PREREQUISITES:

  • The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience. 
  • Available to work when needed, including weekends, holidays, and nights.


EDUCATION:

  • A university degree or HND in hospitality management or a related field
  • (MBA in business Administration is an added advantage) with Experience in the opening, managing or re-positioning a hotel with a clear track record.
  • Excellent computer system skills.

EXPERIENCE: At least 8 years’ experience in the hospitality industry, with a significant luxury experience, and 2 to 5 years of experience as a General Manager or Asst. General Manager;  Fluency in English;

  • Knowledge of other languages is a plus and with an understanding of all hotel management best practices and relevant laws and guidelines.
  • Good knowledge of hotel management software (PMS), excellent customer service skills of a business mindset and a good aptitude in decision-making and problem-solving.


How to apply

Interested and qualified candidates should send their application

Letter and cv “ms word format”   clearly Indicating the job title as the subject of your mail.

Note: qualified expatriate could as well apply



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