Description: We are seeking an innovative,
results-oriented IT professional and developer to provide technical support to
our business of redefining healthcare delivery operations in Africa.
As our Head of Technology & Development, the
successful candidate will be responsible for leading our deployment and build
innovative functionalities into our website and mobile applications. Working
closely with our international partners, the candidate will have a prominent
role in shaping our mobile technology to serve our subscribers.
Basically, the ideal candidate must be intelligent,
experienced and skilled enough to collect and collate data from different
sources, turn this data into useful information, turn the information into
insights and then work with management to use this insight to make business
for the maintenance, management and enhancement of our website, its layout and
all user interfaces using
capable of collecting data from primary and secondary sources, develop and
maintain databases of the collected data.
capable of integrating data from various back-end services and databases into
communication and work with other departments such as the marketing and graphic
designers to deploy content.
data, identify and analyze trends and patterns in the data and use this to
provide ongoing reports to management.
maintain a usage inventory of all users - subscribers, providers and submit
regular reports around this to management including reporting any suspected
misuse or security breaches.
resolve and respond to subscriber issues/problems/questions received via
e-mail, telephone calls or web request forms.
quality support tickets to ensure proper information has been gathered and
documented in the case of customer issues.
hands-on fixes, including but not limited to installing and upgrading software,
installing hardware, and configuring systems and applications.
all scheduling and technical support related to the use of the company’s
needed, provide training on the company’s telehealth platform, including its
usage, etiquette, best practices, procedures and protocols.
Familiar with at least one of the
Good knowledge of business intelligence
and analytics platforms such as Tableau, QlikView, Crystal Reports, D3,
Alteryx; reporting packages (Business Objects etc); databases (SQL etc);
packages for analyzing datasets (Excel, SPSS, SAS etc)
A solid understanding of how web
applications work including security, session management, and best development
Adequate knowledge of relational
database systems, Object Oriented Programming and web application development.
Basic knowledge of Search Engine
Strong organizational skills to juggle
multiple tasks within the constraints of timelines and budgets with business
Ability to work and thrive in a
fast-paced environment, learn rapidly and master diverse web technologies and
BSc in Information Technology, Computer
Science, Information Management or related field. A higher degree will be an
At least 3-5 years proven work
experience in a position related to information technology - with experience
bothering on web development, database administration, analysis, technology
development and deployment and in-depth knowledge of modern HTML/CSS.
Salary: Commensurate with level of experience