Head, technology and development

Anonymous

Job Summary

We are seeking an innovative, results-oriented IT professional and developer to provide technical support to our business of redefining healthcare.

  • Minimum Qualification: Degree
  • Experience Level: Management level
  • Experience Length: 3 years

Job Description

Job Description: We are seeking an innovative, results-oriented IT professional and developer to provide technical support to our business of redefining healthcare delivery operations in Africa. 

As our Head of Technology & Development, the successful candidate will be responsible for leading our deployment and build innovative functionalities into our website and mobile applications. Working closely with our international partners, the candidate will have a prominent role in shaping our mobile technology to serve our subscribers.

Basically, the ideal candidate must be intelligent, experienced and skilled enough to collect and collate data from different sources, turn this data into useful information, turn the information into insights and then work with management to use this insight to make business decisions.

Responsibilities

·         Responsible for the maintenance, management and enhancement of our website, its layout and all user interfaces using standard practices.

·         Must be capable of collecting data from primary and secondary sources, develop and maintain databases of the collected data.

·         Must be capable of integrating data from various back-end services and databases into our website.

·         Constant communication and work with other departments such as the marketing and graphic designers to deploy content.

·         Interpret data, identify and analyze trends and patterns in the data and use this to provide ongoing reports to management.

·         To maintain a usage inventory of all users - subscribers, providers and submit regular reports around this to management including reporting any suspected misuse or security breaches.

·         Research, resolve and respond to subscriber issues/problems/questions received via e-mail, telephone calls or web request forms.

·         Create quality support tickets to ensure proper information has been gathered and documented in the case of customer issues.

·         Perform hands-on fixes, including but not limited to installing and upgrading software, installing hardware, and configuring systems and applications.

·         Coordinate all scheduling and technical support related to the use of the company’s telehealth platform.

·         As needed, provide training on the company’s telehealth platform, including its usage, etiquette, best practices, procedures and protocols.

Required Competencies

·         Familiar with at least one of the following programming languages: PHP, ASP.NET, Javascript or Ruby on Rails.

·         Good knowledge of business intelligence and analytics platforms such as Tableau, QlikView, Crystal Reports, D3, Alteryx; reporting packages (Business Objects etc); databases (SQL etc); programming (XML, Javascript, or ETL frameworks) and the use of statistical packages for analyzing datasets (Excel, SPSS, SAS etc)

·         A solid understanding of how web applications work including security, session management, and best development practices.

·         Adequate knowledge of relational database systems, Object Oriented Programming and web application development.

·         Basic knowledge of Search Engine Optimization process.

·         Strong organizational skills to juggle multiple tasks within the constraints of timelines and budgets with business acumen.

·         Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse web technologies and techniques.

Qualification

·         BSc in Information Technology, Computer Science, Information Management or related field. A higher degree will be an advantage.

·         At least 3-5 years proven work experience in a position related to information technology - with experience bothering on web development, database administration, analysis, technology development and deployment and in-depth knowledge of modern HTML/CSS.

Salary: Commensurate with level of experience

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