Head, Technical Services


Job Summary

One of our clients is seeking qualified candidates to fill this role

  • Minimum Qualification: Degree
  • Experience Level: Senior level
  • Experience Length: 10 years

Job Description

Reporting to the Chief Operating Officer (COO), the Head, Technical  Services

Will be primarily responsible for:
Designing and implementation short- and long-term strategic plans to make certain that technical capacity meets existing and future requirements.
Managing all technology functions/infrastructure for the association; networks and networking equipment, business applications and ancillary software, hardware, databases,
web services and other ICT systems in line with commitment to Registrars,
Registrants, Members and Technical Partners
Developing policies, procedures and associated training plans for the Technical team.
Establishing service level agreements with end users.
Overseeing the administration of user accounts, permissions, and access rights.
Managing operational costs; conduct near- and long-term financial forecasts for expanded functionality/user base.
Managing and ensure effectiveness of security solutions, including firewalls, anti-virus
solutions, and intrusion detection systems in line with approved policies.
Planning and coordinating acquisition of in-house and remote hardware and software across the organization’s network.
Designing and Coordinating network design, installation, configuration and maintenance
Leading and coordinating activities of the Technical Services Department
Drafting and implementing technical services policies and procedures
Providing expertise and support to the organization as regards technology infrastructure, technology repairs and technical support
Creating and executing procedures that will result in the continual improvement of the effectiveness and efficiency of Technical Services operations
Training and Mentoring the Technical team
Directing, evaluating and overseeing the Technical team in terms of performance and responsibilities in achieving results as it relates to technical services
Ensuring the Association is aligned to global technology standards, particularly ICANN policies and controls
Planning and coordinating scheduled maintenance of technical and power equipment
Conducting regular reviews of infrastructure and software
Design IT security infrastructure
Managing stocks of equipment, consumables and other supplies
Seek appropriate guidance for current global trends for the improvement of technical
Approve network design and segmentation
Produce regular reports regarding all aspects of the technical services to the COO.
Prepare RFPs, bid proposals, contracts, scope of work reports and other documentation for IT projects and associated efforts
Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.
Negotiate with vendors, outsourcers, and contractors to secure network products andservices.
Carry out any other duties as assigned by the Chief Operating Officer.
Qualifications and Attributes
Bachelor’s degree in Computer Science, Information Systems, Computer Engineering,Management Information Systems or related field
At least 10 years’ work experience within the ICT environment in similar establishment
A Master’s degree in a related field will be desirable (or MBA with Computer/Technology Focus)
Experience with Unix Operating system is compulsory.
Experience with Linux is an added advantage
Must have at least 5 years work experience as a Database Administrator and/or A System Administrator
Experience with PostgreSQL is an added advantage
Experience in interpreting the applicability of local and federal laws/regulations (including
data privacy practices and laws) to company operations.
Advanced systems, network, and computer hardware and software knowledge
Advanced Application Development skills
Cisco Certified Network Administrator certification or member of any other relevant ICT professional bodies is an advantage
ITIL certification is essential
Must understand the DNS and its operations
Good communication, project management and negotiation skills
Able to work effectively within a team

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