Head of Customer service


Job Summary

A consulting firm seeks qualified candidates to fill this role

  • Minimum Qualification: Degree
  • Experience Level: Senior level
  • Experience Length: 6 years

Job Description


  • Communication skills that allow you to inform, help and advise customers clearly and to liaise effectively with other professionals
  • Listening skills, to understand exactly what customers require
  • problem-solving skills
  • Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations
  • Motivational skills and an ability to supervise and lead a team of customer service assistants
  • Creative thinking, to be able to come up with new ideas to improve customer service standards
  • An ability to work well under pressure
  • organisational and planning skills to develop customer service policies
  • Good personal presentation, especially when face-to-face with customers
  • a commitment to improving your customer service skills on an ongoing basis.
  • 5 >year experience 
  • Must be a great communicator
  • Must be a great strategist 
  • Must be a great mentor 
  • Must have great knowledge and experience in customer service and management 
  • Must have customer service training 
  • Must be ambitious 
  • Must have managerial skills
  • Must have multi-tasking abilities 
  • Must be willing to learn 
  • Must have problem-solving abilities 
  • Must have a team player attitude 
  • Must understand the value of customer services 
  • Must have organization abilities 
  • Must be able to build strategies and lead a team to achieve set targets constantly 
  • Must be good in sales 
  • Must have great written and verbal communication skills 
  • Must be good in identifying customers needs present and future 
  • Must be bold and confident 
  • Must have a great desire to achieving global customer service standards 
  • Must have a passion for customer service 
  • Must be excellent with MS office 
  • Must have great Presentation skills 
  • Must be willing to dedicate time 
  • Must be a team leader 


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