Job Summary

Supervise dispatchers, Hub operations team and Coordinators, to ensure that every shipment is picked and delivered within SLA.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 1 year

Job Description

A leading Integrated Transport and Logistics company in Nigeria and West Africa requires the services of experienced Head, Courier operations

Reporting Line: Head, Cargo Division

The required role is within an existing line-haul delivery system migrating to growing e-commerce last mile delivery service environment.

Job Purpose: 

Manage, Plan, Direct and Control of all operations resource to ensure timely and efficient management of all Cargo and Parcels collected by the company and ensure deliveries within the specified times.


Responsible for overall operational management and performance of all delivery operations.

Enforce full compliance with Cargo Operations software.

Coordinate activities of courier operations to ensure optimal result.

Identify logistical problems and proffer innovative solutions.

Plan and Schedule the delivery of goods and cargo within TAT time.

Interact routinely with sales team, Cargo Hub and Warehouse supervisor on all operational issues.

Monthly review of courier route data to ensure that collections and deliveries are completed according to specified delivery time frame.

Analyze data via courier software to enforce total compliance with delivery process.

Proactively identify operational challenges and suggest solutions to head operations.

Coordinate with Fleet Operations/Cargo Hub prompt and smooth delivery of all e-commerce shipments.

Serve as the secondary logistics contact for the e-commerce, regarding all carrier related business needs, (e.g Service issues, reporting, data analysis, etc)


A good first degree from a reputable University.

Must have good knowledge of Courier Software.

A least six (6) years cognate experience in Courier operations.

Excellent communication Skills


Ability to coordinate the Departmental Staff & Drive them to greater Efficiency

Excellent communication and analytical skill

Must be very creative and innovative

Possess high sense of urgency


Interested and qualified applicants should summit their application with comprehensive resume to:  on or before 21st February, 2019. 

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