Guest service agent/receptionist

Job Summary

JOB DESCRIPTION: Always greet guests in a friendly and professional manner according to Hotel’s standards Engage each guest as a unique individual and listen attentively to their requests

  • Minimum Qualification: OND
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description

JOB DESCRIPTION:

  • Always greet guests in a friendly and professional manner according to Hotel’s standards
  • Engage each guest as a unique individual and listen attentively to their requests
  • Perform accurate check-ins and check-outs of guests daily
  • Answer the telephone in a timely and professional manner
  • Make reservations over the phone and in person
  • Run daily reports to check reservations for accuracy and identify any special requests
  • Responsible for a cash float throughout your shift and ensuring it balances correctly at the end of shift
  • Anticipate and address guest’s service needs
  • Listen to guest’s complaints or concerns and resolve their issue in a timely manner
  • Performs any additional tasks which are assigned by management

Salary: N60,000

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