General Manager/Resort Manager

Job Summary

A world-class Nigerian establishment, a major player in hospitality and leisure business, beverages and bottling services, located in Delta State, Nigeria requires the services of a competent, mature, result-oriented and suitable qualified general manager for its luxurious, eco-friendly private country club and bottling facilities, which are both situated in Oria-Abraka in Delta State

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

  • Guarantee seamless, effective operation Managing the day-to-day running of Resort
  • Oversee and communicate the unit’s strategic direction and objectives to all subordinates ensuring mutual understanding of roles, responsibilities, and accountabilities.
  • Oversees the departmental audits for adherence to core standards to enable us to address any lapses in the future.
  • Prepare budgets and forecasts, operating within set parameters with emphasis on cost
  • Coordinate the development, deployment of policies, procedures, and guidelines in line with leading best practices, and ensure compliance of all staff
  • Champion the implementation of first-class maintenance, and management culture for all assets and facilities and services (cleanliness and effectiveness)
  • Coordinate and direct office services, such as records and budget preparation, admin personnel, and housekeeping, in order to aid company strategies.
  • Effective and efficient corporate communication 
  • Develop and maintain a relationship with service providers and other local vendors; negotiate on processes and agreements to improve operations.
  • International travel and Protocol, and immigration arrangements for all staff and associates of the company
  • Champion and oversee the implementation of improvement recommendations after obtaining all necessary approvals from management.
  • Oversee and coordinate the day-to-day activities of the unit and ensure alignment with the overall goals and objectives of the company.
  • Assign responsibilities to subordinates and monitor them to ensure timely delivery of high-quality results.
  • Ensure the preparation and submission of periodic management reports on the activities of all units for management decision-making.
  • Ensure positive customer experiences by maintaining high-quality facilities and remedying problems.
  • Foster a conducive working climate by building and maintaining proactive relationships with employees/associates to understand and manage their needs and concerns, consistent with corporate goals.
  • Ensure compliance and effectiveness of Hm policies and procedures (Staff Handbook, Recruitment and Training policies, etc)
  • Ensure proper maintenance and administration of the payroll system.
  • Develop an effective record and filing system and ensure that all staff files are regularly and properly updated, organized and safeguarded.
  • Develop and ensure execution of annual training plan and budget
  • Establish and maintain a viable talent pool in line with corporate strategic goals
  • Prepare/compile agreed periodic activity and performance reports 
  • Perform other duties as assigned by the CEO.

Key Performance Areas:

  • Financial Efficiency 
  • People/ Capability 
  • Customer satisfaction
  • Budget completion
  • Job completion ratio

Education Qualification:

  • Minimum of bachelor’s degree in Business Administration, Social Sciences or Humanities. 

Professional Qualification:

  • Certification in hospitality Courses/Training will be an added advantage

Experience:

  • 3 years and above hands-on experience in the hospitality industry will be a major advantage.

Salary:

  • Very attractive and negotiable

Key Competencies Requirements: 

Functional/ Technical:

  • MS Office suite – above-average proficiency 
  • Excellent organizational and multitasking abilities
  • An analytical mind with problem-solving skills
  • Knowledge of customer service practices
  • Project Management
  • Facilities Management

Managerial:

  • Strong written and verbal communication skills, with attention to detail
  • Strong analytical, organizational, and multi-tasking skills.
  • Energetic, highly self-motivated and able to work efficiently and productively. 
  • Professional disposition and ability to maintain confidentiality
  • Result oriented, target driven proactive and solution-minded attitude
  • Ability to work under little or no supervision

Behavioural:

  • Leadership
  • Self-starter
  • Leading Change 
  • Excellent Interpersonal Skills

Location: Abraka-Delta



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Anonymous Employer
Lagos
| Full Time |
NGN Confidential
Anonymous Employer
Lagos
| Full Time |
NGN Confidential
Anonymous Employer
Lagos
| Full Time |
NGN Confidential