Receptionist/Customer Service Advisor

New

Job Summary

We are currently recruiting for the position of Receptionist/Customer service advisor

  • Minimum Qualification: HND
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description

  • Guest to fill form with relevant information before check-in.
  • Full payment is to be made before check-in.
  • Check out is at 12noon. All guests that are yet to pay by 12noon must have their belongings packed and properly stored.
  • Proper dressing and neat hairstyle always.
  • The front office will prepare a market list for the kitchen, store and staff food requirements at the beginning and middle of every month.
  • Write receipts and invoices for all transactions pertaining to guest accommodation.
  • The front office will be responsible for releasing beddings, pillowcases, towels to the housekeeping staff.
  • The front office will be responsible for making beddings available for washing at appointed day on a weekly basis. (WEDNESDAY).
  • All rooms are NON-SMOKING.
  • No credit sales.
  • Maintain silence in the premises at all times.
  • The front office only will be responsible for handling the DSTV decoders.
  • All guests must be provided with a WiFi username and password on check-in.
  • STAND when talking to customers.
  • Send lodging reports at 6:30am, 9.00am, 12noon, 3pm, 6pm & 11pm.
  • Present daily reports of cash and Pos sales.
  • Check all rooms daily with room checklist.
  • Broadcast messages to regular hotel users once a week.
  • Answer telephones (according to Handbook) for all internal and external calls.
  • Reception must be open by 6:00 am daily.
  • The front office will liaise with security as to the collection of refuse on a weekly basis.
  • Stock inventory for drinks to be reported two times a week (Sundays & Thursdays).
  • Advise the number of units left in the PHCN monitor every Monday.

Share Job Post

Log In to apply now

Anonymous Employer
Lagos
| Full Time |
NGN Confidential
1mo
Lagos
| Full Time |
NGN Confidential
1mo
Lagos
| Full Time |
NGN Confidential
1mo
Lagos
| Full Time |
NGN 75,000 - 150,000
1mo