Front office manager

Ibis Lagos Airport Hotel

Job Summary

Ibis Lagos Airport Hotel is located at 35/37 Muritala Mohamed Intl Airport Road, Ikeja Lagos. The hotel is one of the best hotels in Ajao Estate an...

  • Minimum Qualification: HND
  • Experience Level: Senior level
  • Experience Length: 1 year

Job Description

Ibis Lagos Airport Hotel is located at 35/37 Muritala Mohamed Intl Airport Road, Ikeja Lagos. The hotel is one of the best hotels in Ajao Estate and it is easy to locate from the airport. The hotel is located 5 minutes away from the International Airport.

 

Job Description

The ibis Lagos Airport Hotel employee is passionate about his profession and has the desire to satisfy customers, is proud of the brand and its mindset: light, energy, color, humor, simplicity, friendly warmth and generosity.

Customer relations:

Is regularly available in the hotel lobby and reception, brings the social area to life and promotes the brand and hotel's offers depending on each type of clientele

Develops high-quality relationships with guests, applying the ibis hospitality policy from the moment they arrive and throughout the whole stay, in order to encourage loyalty

Anticipates guests' needs and takes them into account

Handles any guest complaints that are not settled directly by team members

Professional techniques / Production:

Knows all about ibis special features and informs guests about the formalities, any special conditions relating to their stay and the services available

Organises arrivals and departures, encouraging guests to check out at times other than on departure

Coordinates room allocation, handling any switches as necessary

Communicates with the other departments whenever needed

Ensures that guest documentation is available and up-to-date

Team management and cross-departmental responsibilities:

 

Anticipates needs and organises recruitment for the team

Ensures the team operates smoothly: prepares the work schedules taking each person's skills into account, leads, motivates, creates a good working atmosphere...

Carries out annual performance appraisals for his/her employees, sets targets and provides support for career development

Prepares the team's training plan and follows up implementation

Ensures compliance with labour legislation

Informs and listens to, consults and involves the team in the life of the hotel and network, allocating responsibility as appropriate

Commercial / Sales:

 

Trains the team to use the appropriate sales pitches and supervises implementation

Sets daily occupancy rate and average room rate targets for the team

Helps define the pricing and rooms strategy

Ensures the brand and/or Group's loyalty programme is promoted to guests

Ensures the team applies the inter-hotel coordination policy to encourage synergy within the marketplace

Ensures high standards of service and the fulfilment of the brand's quality promise; encourages guests to post comments on the interactive Visitors' Book.

Management and administration:

 

Draws up the department's annual budget, analyses results and implements any corrective actions required

Ensures that invoicing and cash operations procedures are respected

Updates dashboard charts (revenue, occupancy rates, average room rate, activity forecasts, headcount planning, etc)

Manages the department's headcount for optimum efficiency

Hygiene / Personal safety / Environment:

 

Ensures that the workplace remains clean and tidy

Applies and ensures application of the hotel's security regulations (in case of fire etc)

Respects and ensures respect of the hotel's commitments to the ""Environment Charter"" (saving energy, recycling, sorting waste etc)

Education / Professional Experience

 

Vocational diploma to degree level in hospitality or F&B and/or anyone eager to work in the sector regardless of their educational background, pending validation of their skills and motivation

Significant experience in a customer-service position

Experience in team management

Computer literate

National language and business English

 

Skills / Qualities:

Opera hotel software

Team spirit

Guest oriented and service minded

Leadership

Well organised

Sales oriented

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