Front office lead

Job Summary

Assisting the organization in its promotion/customer engagement, administrative duties, and service delivery

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

General Scope of Work: These will be expected of every team member 

Assisting the organization in its promotion/customer engagement, administrative duties, and service delivery

Participating in Monday outlook meetings and daily status meetings using daily logs

Participating in quarterly strategic meetings to review feedback on the organization’s strategic performance 

Complying with professional standards including but not limited to non-disclosure of confidential information, assignment of intellectual property, and non-conflict of interest

Specialized Scope of Work: These will be expected from the specific roles as follows

Marketing Insight Management 

Routinely collating and analyzing market data

Give monthly updates on leads, customer, and competitor insights 


Customer Channel Management

  • Manage marketing channels including website, and social media channels 
  • Routinely collate and analyze channel data
  • Give monthly updates on customer channels 
  • Promotional Content Management 
  • Develop content management plan
  • Develop promotional materials (logo, business cards, brochures, flyers and signage) and marketing and PR content (blogs, social media content) and designs 
  • Customer Relationship Management  
  • Develop funnel strategy
  • Develop and manage lead generation/conversion and customer retention  campaigns 
  • Routinely collating and analysing customer relationship data
  • Monthly updating on customer relationships situation 


Qualifications and Experience

  • Minimum Qualification: Bachelor's Degree in Marketing, Business Administration, and other related fields 
  • Desired Courses: Fundamentals of marketing, marketing research, marketing management & strategy, relationship marketing
  • Minimum Required Work Experience: 3 years
  • Other requirements: Interpersonal savvy, excellent communication skills, proficiency in use of Microsoft Office Applications especially Excel and PowerPoint, and organizational/project management skills

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