Front office executive

AHI Residence

Job Summary

AHI Residence is currently recruiting to fill the position of a Front Office Executive.

  • Minimum Qualification: HND
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description

Key Responsibilities

  • Accept reservations, changes, and cancellations
  • Check-in guests in an efficient and friendly manner.
  • Check-out guests at end of stay. Ascertain guest satisfaction
  • Ensures guest settles bill through POS, credit card or cash transaction.
  • Utilize a variety of software systems to check guests in and out, run daily reports
  • Reconcile all transactions at the close of each shift.
  • Handle all guest interactions with the highest level of hospitality and professionalism
  • Work closely with Housekeeper to ensure smooth handling of guest luggage, deliveries
  • Work harmoniously and professionally with co-workers and supervisors.

Qualifications & Requirements

  • A graduate of Social Sciences / Arts
  • Relevant experience as a Front Office Executive in a reputable 3-star hotel
  • Excellent communication skills
  • Excellent customer relations skills
  • Excellent knowledge of Microsoft Word, Excel and Powerpoint
  • Versatility in use of Hotel Management Software

How to Apply?

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