Front desk officer/ receptionist

Job Summary

A firm in the healthcare sector seeks qualified candidates to fill this role   Reports to Administrative Officer in Respective Clinic &nbsp...

  • Minimum Qualification: HND
  • Experience Level: Senior level
  • Experience Length: 1 year

Job Description

A firm in the healthcare sector seeks qualified candidates to fill this role


Reports to Administrative Officer in Respective Clinic


Job Summary:

Welcomes clients by greeting them, in person or on the telephone; answering or directing inquiries.

Planning and scheduling appointments for new and recurring clients based on physiotherapists availability. Leverages electronic patient management system and outlook to make appointments for clinic staff.

Provide clients with intake forms and other documents required. Ensures all clients are aware of appointment and payment guidelines prior to appointment and or receipt of service.

Assists physios by ensuring that therapy rooms, gym and other areas are ready to intake clients.

Organizing and maintaining client files and records.

Ensures availability of treatment information by filing and retrieving patient records.

Maintains patient accounts by obtaining, recording, and updating personal and financial information.

Protects patients' rights by maintaining confidentiality of personal and financial information.

Process payments from patients and ensure correct utilization of payments software and tools as well as the tools to record the financial transactions.

Provide clients with support and guidance as needed.

Providing quality customer service, raising to the attention of his/her line manager and others any customer service issues and queries as well as supporting the resolution of issues.

Ensures that visitors log is kept, a tracking of a number of appointments, new evaluations, purchases and other information is maintained and up to date.

Support the equipment sales, Home Care, and other business units operating within a center by taking orders and assisting on the execution of the order.

Maintains operations by following policies and procedures; reporting needed


Provide any other support and analyses as may be directed by his/her line manager.



Competency and Skills Requirements

Critical Characteristics

Knowledge and experience of customer service delivery and secretarial


Bookkeeping and use of accounting software.

Be willing to grow with the business, accept challenges and learn new skills and capabilities

A problem solver and can work well without over-supervision

Good multitasking capabilities.

Good analytical and problem-solving skills.

Good time management skills.

Proficiency in the use of Microsoft Word, PowerPoint, Excel and other spreadsheet applications.

Good telephone etiquette and mastery of English language.

Generic Skills

Ability to work well under pressure.

Very good interpersonal and team skills.

Excellent verbal and written communication skills.

Customer focus.

Client relations.

Strong organizational skills.


Minimum Qualifications

  • Minimum of HND
  • Minimum of 2 years’ experience in an industry that focuses on customer
  • experience, retail, spa/gym.



Medical insurance cover

Pension scheme

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