Front desk officer / receptionist

Old Mutual Nigeria

Job Summary

Old Mutual Nigeria consists of a Life Assurance and General Insurance business and provides a wide spectrum of insurance solutions tailored to meet unique individual and corporate clients' circumstances.

  • Minimum Qualification: OND
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description

This role is individually accountable for assisting a variety of clients telephonically, electronically or face to face, in accordance with business, process and compliance rules.

Job Descriptions

  • Provides telephonic and face-to-face service to Customers and intermediaries at the front office.
  • Delivers on daily production standards and adheres to service and quality standards.
  • Assists Customers and visitors at the front office with their enquiries / queries.

Key Result Areas

Personal Effectiveness:

  • Accountable for service delivery through own efforts.
  • Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
  • Makes increased contributions by broadening individual skills.
  • Collaborates effectively with others to achieve client servicing results at the front office
  • Accepts and lives the company values.

Relationship Building:

  • Maintains relationships with relevant departments.
  • Builds and maintains good relationships with Customers and Visitors at the front office.
  • Manages Customer relationships in person or telephonically.
  • Handles Customer complaints efficiently at the front office and escalates to the relevant resolver group if not resolved within agreed timelines.

Quality Assurance:

  • Performs quality checks on own work.
  • Adheres to service and quality standards
  • Adheres to business, process and compliance rules.
  • Captures correctly customer enquiries, requests and complaints on the relevant  spreadsheets.

Client Service Delivery:

  • Provides telephonic and face-to-face service to customers and intermediaries.
  • Delivers on daily production standards.
  • Informs clients of requirements and procedures for their claims, part-withdrawals or surrender process.
  • Assists to guide Customers on the process required for claims, new business and refunds.
  • Performs general office administration such as booking for meetings, calls and also follow-up on outstanding customer request / enquiry.
  • Refers Customer surrender / cancellation requests to the retention team.
  • Refers Customer requests to the Client Service Consultant in the Branch.

Compliance:

  • Adheres to business, process and compliance rules.

Minimum Requirements

Experience & Skills:

  • Bachelor’s degree (as a minimum).
  • Minimum 1 year work experience.
  • I.T proficiency (good knowledge of MS packages )
  • Very good communication skills (verbal and written)
  • Must have a passion for Customer service
  • Great interpersonal skills
  • Knowledge of Administrative functions

Offer

  • Market Related.

Share Job Post

LOGIN TO APPLY NOW