Front desk executive


Job Summary

A high profile law Firm in Lekki Phase 1 Lagos is looking to employ a Front Desk Officer urgently. Successful candidate should be ready to resume in January, 2019. The role is focused on providing prompt and efficient front desk communication to the Firm’s clients and staff as well as performing ‘meet and greet’ duties when clients first arrive at the Firm’s reception.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

Job Description:

•           To ensure that clients and guests visiting the firm are welcomed warmly upon arrival at the Firm’s reception;

•           To demonstrate excellent phone etiquette by making phone calls and/or responding to all callers in a friendly, professional and courteous manner;

•           To take accurate phone messages and inform appropriately;

•           To route callers appropriately to members of the Firm;

•           Returns to calls placed on hold every 45 seconds, giving the caller the opportunity to continue holding or to leave a message;

•           To make booking arrangements towards meetings;

•           To ensure that the reception area is kept neat and tidy at all times;

•           Maintain security by following procedures and controlling access;

•           To attend to any external dispatch/courier officers and ensure all confidential documents delivered are forwarded to recipients promptly;

•           To perform the sorting and appropriate distribution of all mail to all staff; and

•           Provide daily report on incoming mail and other correspondence to the Firm;

•           Offers coffee or other refreshments to clients or visitors who are waiting at the reception.

Personnel Specification:

1.                  Demands of the Job:

  •          Ability and willingness to work long hours where required;
  •          Ability to work weekends where required to;
  •          Ability to work with minimal/no supervision;
  •          Ability to multi task with minimal or no error; and
  •          Ability to be a proactive thinker and an excellent problem solver.

2.                   Qualifications: Bachelor of Science or Art (B.Sc. or BA) minimum; and Master of Science or Art (M.Sc. or MBA) optional.

3.                    Required Experience:   Minimum of Two (2) to four (4) years’ relevant front desk experience.

4.                    Required Personality: Maintains a Professional appearance, Proactive, confident, personable, problem solver, energetic, articulate and hardworking individual with a strong desire to excel and a passion for the work.  Should be aged between 24 and 40.

5.                     Rewards:  Reasonably compensated.


Job Specification:

6.       Knowledge Needs: Candidate must have the requisite knowledge, including, but not limited to:



  •      Customer and Personal service

7.          Skills: Excellent communication and strong presentation skills;

  •         Strong problem solving, listening and learning skills and proactive/analytical thinking;
  •         Good reporting skills;
  •         Absolute command of Microsoft office applications (Outlook, Word, Excel, PowerPoint and Access);
  •         Familiarity with Internet explorer and search engines on the World Wide Web;
  •          Excellent Administrative ability;
  •          Excellent Organisational skills with an attention to detail (good at multi-tasking);
  •          Excellent team-player;
  •          Project prioritization abilities;
  •          Ability to work under pressure and meet deadlines;
  •          Interpersonal skills; and
  •          A demonstrated ability to multi-task, prioritise and meet concurrent deadlines.


Attitudes:   A strong work ethic with a positive, ‘get-it-done’ attitude.  Honesty, integrity, stress tolerance, self-control, flexibility/adaptability, independence, self-motivated and commitment to the common goals and values of the Firm.


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