Food and Beverage Manager

New

Confidential

Job Summary

To ensure that high standard of services are provided to guests and the attainment of the department's qualitative and quantitative targets

  • Minimum Qualification: HND
  • Experience Level: Mid level
  • Experience Length: 4 years

Job Description

Responsibilities:

To convey the hotel's image and atmosphere through his/her exemplary attitude, warm and friendly welcome, availability and frequent presence in the field

To manage and motivate the teams in order to improve sales and the quality of F&B services

To improve the department's results by increasing sales and the productivity of F&B points of sale

 

Skills / Qualifications Requirements:

·         HND/ BSc in Hotel Management

·         Diploma or/and Certificate in Food and Beverage category in the related field

·         Minimum of 4-5 years working experience as a Food and Beverage Manager

·         Proficiency in communication and math skills

·         Ability to work in a team and supervise the subordinates

·         Quick decision making skills

·         Guest oriented, outgoing and service minded

·         Proficiency in the use of micros and other application programs

 

 

 

Duties & Responsibilities

·         Enhances guest satisfaction

·         Handles guest comments and complaints, ensuring follow-up

·         Develops close relationships with guests to encourage loyalty

·         Ensures guests receive a warm and personalized welcome

·         Organizes and supervises the preparation of points of sale according to activity forecasts 

·         Ensures that reference standards are properly applied

·         Checks that sales materials are well presented

·         In conjunction with the Head Chef, prepares the menus, organizes purchases and ensure the update and application of cooking instructions

·         Plans changes in the menu, sets prices and organizes the work for the day in coordination with the Head Chef

·         Manage and values the different food and beverage points of sale

·         Make sure the information are given t0 the concerned services

·         Develops team spirit and motivation by creating a good working atmosphere

·         Takes part in or validates recruitments

·         Organizes the welcome and integration of new employees

·         Prepares or checks the work schedules, ensuring that they are consistent with activity forecasts

·         Conducts annual performance appraisals and sets targets for the team

·         Prepares the training plans in conjunction with the managers under his/her responsibility and follows them up

·         Helps employees improve their skills and provides support for career development

·         Applies labor legislation          

·         Develops excellent relations with guests

·         Prepares the commercial action plan for the department and ensures implementation

·         Sets daily sales targets for the team

·         Analyses guests' comments and shares them with the team

·         Launches and deploys marketing initiatives in the local area in order to increase revenue

·         Works in close collaboration with the sales department to ensure a high standard of service and satisfaction for meetings customers

·         Knows the market and customer expectations

·         Keeps close track of what the competition is doing

·         Uses sense of creativity and innovation to facilitate commercial operations

·         Ensures that management results are in line with the hotel's targets

·         Guarantees the respect of procedures governing cash operations, administration and audits, in line with the brand's internal audit guidelines

·         Adapts department organization as required and manages headcount for optimum "prime cost"

·         Draws up, implements and ensures that internal checks are properly carried out

·         Ensures that the equipment and cultural assets of the department remain in good condition and working order

·         Checks inventories that have been carried out

·         Is responsible for keeping the equipment and furniture in good condition

·         Ensures machinery works reliably and follows up any technical work

·         Ensures that all F&B areas are kept clean and that hygiene and food safety standards are respected

·         Sets up an action plan based on the hygiene analysis results and tracks implementation

·         Applies and ensures application of the hotel's security regulations (in case of fire etc.)

·         Respects and ensures respect of the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc.)

·         Is responsible for the security of people and property in the area under his/her remit

 

·         Salary Range is between #180000 – #220000 ( depending on the experience)

·         Must possess all skills and attributes as stated on the job description

 

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