Job Summary

Front support of POS Terminals at merchant location to drive service success that improves merchant satisfaction, customer retention & boost profit as well as profit maximization.

  • Minimum Qualification: OND
  • Experience Level: Entry level
  • Experience Length: No Experience/Less than 1 year

Job Description

Locations: Lagos/Abuja/Makurdi/Calabar


Key Responsibilities

  • Provide on onsite support to merchants
  • Ensure visitation to merchant locations based on agreed visitation frequency.
  • POS support and maintenance
  • Send daily report of activities to assigned supervisor from merchant location
  • Advise merchants regarding the best implementation practices and also address specific merchant’s issues as regards POS
  • Provide training to merchants regarding hardware and troubleshooting techniques.
  • Prompt escalation of issues encountered on the field to supervisors.
  • Ensure there are enough consumables like receipt role at merchant location.
  • Ensure POS are in good working condition
  • Terminal collection
  • Attend to SOS calls when the need arises.
  • Build positive relationships with customers.


Qualifications and Requirement

  • Minimum educational qualification: OND
  • Must be male
  • Full training will be given
  • Being able to ride a bike and the willingness to ride is a MUST
  • Previous experience working as a POS support and maintenance officer is a plus
  • Team work and interpersonal skills
  • Excellent communication skills
  • Must be willing and ready to move about between merchant locations.

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