Field service engineer

ICS Outsourcing

Job Summary

Carrying out planned preventive maintenance (PPM) of all technical equipment (Generating sets & Air conditioning units) on sites to avoid a breakdown maintenance action. Carrying out Corrective maintenance to restore the functionality of passive elements and site infrastructure.

  • Minimum Qualification: OND
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description

ICS Outsourcing is Nigeria’s leading Outsourcing provider incorporated in August 1994. We offer a comprehensive range of outsourcing services ranging from People Outsourcing to Sales BPO. We provide bespoke Business Support Solutions to all kinds and sizes of business.

Mission

  • To ensure maintenance of the sites according to approved processes and procedures that guarantee 99.9% Network Availability within a cluster.

Responsibilities

  • Escalation of faults that could lead to complete failure or Leve1(urgent)& 2(High) fault classification
  • Maintaining rectifier, solar system and battery backup installations.
  • Ensuring Public power supply is available where applicable and escalation of defects accordingly.
  • Carrying out minor and major repairs of technical equipment (generators, rectifiers & Air conditioning units, BUB systems) on sites to avoid downtime.
  • Ensure prevention of outages on Back Bone, Hub, P1 and other Priority sites
  • Attend to call out and resolve escalated faults with MTTR less than 2 hours.
  • Ensure site janitorial is good and healthy.
  • Ensure all daily, weekly and monthly reports on all site maintenance activities are sent promptly to end users or line reporting chain.
  • Complete site inspection report sheet, Job cards, Maintenance and Corrective maintenance Diesel receipt forms and all other necessary templates accordingly.
  • Supervises vendors that carry out O&M task
  • Grants access and provide support to third party vendors during new implementation or O&M activities.
  • Establish clear ownership for O&M tasks by ensuring that all Key Performance Metrics are met
  • Supervises the security guards and ensures that the security log books are in order
  • Proactively communicate O&M status, issues & risk to his Supervisor or Manager.

Key Deliverables:

  • Site Availability
  • MTTR of failures
  • Reducing Trend of failure counts and repetitive failures.
  • Improving Maintenance standards as seen on state of infrastructure under the Cluster
  • Ensuring quality preventive and Corrective maintenance
  • Efficient Diesel Management
  • Reduction on cost of site maintenance.

Minimum Requirements

Education:

  • OND/HND/B.Sc. in Engineering (Mechanical/Electrical/Telecommunication preferred).

Experience:

  • 2 year Hands On experience in Telecommunication Industry.

Training/Skills:

  • Interpretation of technical schematic/diagram
  • Technical Report writing
  • Time Management.
  • Planning and Scheduling skills
  • Analytical skills
  • Problem Solving
  • Quality Management.
  • Microsoft Office Applications

Functional Competencies:

  • Computer and Information Management.
  • Power Systems.
  • Radio systems
  • Strong Verbal and Written Communications.
  • Data Management.
  • End User Support.

General Working Conditions:

  • Normal working hours.
  • May be required to work extended hours.
  • National Travel.
  • Tool of Trade Vehicle.
  • On standby 24/7 throughout the year.
  • Job Rotation.

How to Apply?

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