We are looking for an experienced Hotel manager to organize and oversee daily operations of our facilities and to maintain high quality standards in our hotel. You will be a key person of reference for employees and clients.
The hotel manager must be able to guide the employees to work as a well-functioning team. Therefore, the ideal candidate will be a team player and an effective leader, able to set examples and foster a climate of cooperation and high standards at all times
The goal is to enhance customer dedication and expand our clientele by strengthening our hotel’s reputation.
Proven experience as Hotel Manager or relevant role
Have lived or worked abroad in western countries
Have had extensive managerial hospitality experience outside of Owerri, Imo State, in Lagos, Kenya, Tanzania
Fluency in English
Understanding of all hotel management best practices
Working knowledge of MS Office; knowledge of hotel management software (PMS or Biodux) is an advantage
Excellent customer service skills as well as a business mindset
Demonstrable aptitude in decision-making and problem-solving
Reliable with an ability to multi-task and work well under pressure
Outstanding leadership skills and a great attention to detail
Degree in Business Administration, Hotel/Hospitality Management or relevant field
Hire qualified personnel according to standards
Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives
Plan activities and allocate responsibilities to achieve the most efficient operating model
Organize and coordinate operations to ensure maximum efficiency
Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services
Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
Deal with maintenance issues, shortages in staff or equipment, renovations etc.
Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.
Inspect facilities regularly and enforce strict compliance with health and safety standards
Assume responsibility of budgeting and monitoring expenses
Enforce adherence to regulations and quality standards
Ensure all records are kept properly and consistently
Review and prepare monthly reports for the board
Promote and sell their company's products.
Must be Experienced, honest