Ethics line supervisor

KPMG Nigeria

Job Summary

Supervising ethics line operators. Handle customer inquiries/complaints via telephone or email. Document client call enquiry/complaint in reporting templates

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 4 years

Job Description

KPMG is a global network of independent professional services firm with deep expertise in the provision of audit, tax and advisory services to clients in various industries and sectors of the economy. The Firm is well represented in Nigeria and across the African continent, with the objective of providing exceptional and quality services to multinational, regional and local clients and to enhance the product offerings in certain previously under-serviced markets.

Responsibilities and Duties

  • Prepare summary reports of inquiries/complaints made to clients on a monthly basis
  • Perform administrative tasks such as maintaining client files
  • Performing customer trend analysis
  • Conduct research on individuals and entities as directed by the relevant manager.
  • Documenting research observations
  • Developing presentation slides
  • Making presentations on research/analysis performed

Qualification and Experience

  • Minimum of second class lower in any field of study
  • Minimum of 4 years experience in a customer service related role

Skills and Competency Requirements:

  • Good verbal communication skills
  • Interviewing and probing skills
  • Attention to details
  • Good report writing
  • Research skills
  • Problem-solving skills
  • Professionalism
  • Ability to successfully lead a team
  • Proficiency in more than one language (i.e. English and another language e.g. French, Hausa, Yoruba or Igbo) will be an added advantage

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