Job Summary

Africa Prudential Plc is a technology–driven Capital Market Investment Mediator [CMIM] and a thoroughbred in share registration business in Nigeria. We have over 40 years of share registration experience in the Nigerian Capital Market and this has afforded us opportunities to participate in various offers, including IPO, Right Issue, Debenture and State Government Bonds. We have also diversified our business to now include the design and development of solutions for business transformation, some of which includes digital technology, cooperative transformation and e-commerce business (EasyCoop Mart). We are always on the lookout for unique individuals with remarkable skill sets who are enthusiastic about making a difference and blazing the trail as we grow along. We are interested in like minds who share our corporate values of Execution, Enterprise and Excellence in all the tasks they set out to do. At Africa Prudential Plc our purpose is to transform the African continent through innovative solutions, superior investor relations and business support services.

  • Minimum Qualification: MBA / MSc
  • Experience Level: Senior level
  • Experience Length: 7 years

Job Description

ROLE SUMMARY 

  • The E-commerce operations manager will be primarily responsible for overseeing and managing all operational activities of the ecommerce business segment of the company towards ensuring service excellence while adopting a variety of best practice operational methods/tools. 

RESPONSIBILITIES 

  • Ensure seamless order to fulfillment experience for customer 
  • Ensure all services delivery, return, refund, etc. are provided within agreed timelines 
  • Provide additional customer support as needed to ensure customer issues are resolved quickly, completely and efficiently 
  • Ensure price of products are up to date 
  • Ensure inventory listed on website are available to the customer 
  • Ensure quality checks are performed on all products added to the site 
  • Ensure e-commerce sales reconciliation is completed as planned and settlement is accurate and timely 
  • Communicate with relevant internal and external stakeholders to promote efficiency, improve overall processes and drive growth of e-Commerce. 
  • Review historical sales trends, research demand drivers and prepare forecast data 
  • Analyze all e-commerce transaction and site and recommend improvements to enhance customer experience 
  • Assist all external partners and provide support to all associate activities 
  • Produce reports e.g. sales, abandoned carts, etc. to keep stakeholders up to date on e-commerce activities 
  • Monitor advancements in eCommerce, as well as competitive landscape, for opportunities and new ideas 
  • Undertake ad hoc projects as required towards the development of the department’s objectives 

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS 

  • First Degree in any Marketing or any other relevant field. 
  • A Master's Degree is an added advantage 
  • 7 - 8 years or more in eCommerce, with at least 3 years in a supervisory role 
  • Experience in a fast-paced sales environment driving performance to reach targets with a focus on conversion 
  • Significant experience in servicing customer queries in both an online & offline environment 
  • Experience of E-commerce merchandising best practice, with an understanding of user behavior 
  • Experience in stock management 
  • High standard of written and spoken English 
  • Proven experience in an E-commerce role with exposure to operational elements 
  • Understanding of e-commerce fulfillment processes and how to achieve cost effective business solutions while maintaining high levels of customer satisfaction 
  • Advanced Knowledge of Microsoft Office Suite like Word, Outlook, and Excel 
  • Communicate effectively across all levels of the organisation 
  • Excellent organizational skills. 
  • Very strong leadership skills to manage a diverse team.

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Confidential
Lagos
| Full Time |
NGN Confidential
Confidential
Lagos
| Full Time |
NGN Confidential