E-commerce co-ordinator/customer service executive

Tech Semantics Limited

Job Summary

The ideal candidate will act as the first point of contact on behalf of the company, especially for over-the-phone clients.

  • Minimum Qualification: Degree
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description

Tech Semantics Limited - Our client, a Real Estate company located in V.I., Lagos State, is looking for suitably qualified candidates to fill the position above.

Job Description

  • The candidate will act as a liaison, provide products and services information and resolve any emerging challenges that customers and prospects present.
  • Manages inbound, outbound calls and e-mails in a timely manner...
  • Manages and identifies customers' needs, clarifies information, maintains a professional work environment and administrative support.
  • Keeps records of all conversations in a database comprehensibly.

Qualification and Requirements

  • B.Sc or HND in a higher institution.
  • Previous experience or training in Customer Service Role.for at least 1 year.
  • Strong phone and verbal communication skills along with active listening skills.
  • Multi-tasking and soft skills with the ability to work with minimal supervision.
  • Customer-centric and familiarity with CRM Systems and practices.
  • Background knowledge in Real Estate will be an added advantage.

How to Apply?

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