Brand development and Integration across all social platform:
- Review and update all platforms for consistency- logo, word fonts, images, business representation, customer profile, core business services, profile update
- Create content calendar for review and upload approval, lead time of 2weeks
- Develop template designs for emails and other business correspondences
- Become an advocate for the company in social media spaces, engaging in dialogues.
- Communicate and create a vibrant social network with professionals and influencers.
- Access upcoming proactive media platforms for brand integration
Social Media: Instagram, Facebook, WhatsApp, Twitter, Youtube, Google, TikTok, next???:
- Manage and integrate all social media platform for easy access
- Develop and expand community and/or influencer outreach efforts.
- Create a mix of authentic and customer centric video, audio, text, graphic content
- Comprehensive update of website pages for customer and business experience mapping
- Manage and monitor online review funnel for engagement and reputation, respond to each review timely and with care.
- Weekly website update with fresh information, promo, product info
- Create weekly spotlight blog post on Africa raw materials theme
- Beauty trend and industry advancement
Online Customer Service:
- Online real-time responses to all comments, likes, complaints and engagements
- Escalate order in quick time to sales unit
- Monitor delivery and ensure customers experience is positive
- Create and implement a feedback collection funnel from first sale to repeat sales.
Handle Administrative Tasks:
- Create customer categories on spreadsheet and WhatsApp per purchase for data analytics
- Compile reports for management showing results (ROI).
- Podcast initiative: develop and execute a plan for the Confident woman podcast initiative
- Collaborate with Marketing, Sales and Product Development teams on developing and deploying appropriate marketing contents.