Data insight analyst, sql & excel

Jumia Nigeria Limited

Job Summary

Jumia Group is a leading global incubator of start-ups. We started operating in Africa in 2012 and since then have launched multiple successful com...

  • Minimum Qualification: Degree
  • Experience Level: Senior level
  • Experience Length: 5 years

Job Description

Jumia Group is a leading global incubator of start-ups. We started operating in Africa in 2012 and since then have launched multiple successful companies, such as Jumia, Jumia Market, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs, Jumia Car, Jumia Services.

 

Job Description

This role is will manage all facets of customer experience data – from web analytics to voice of customer data. The incumbent will identify business problems and customer pain points, formulate hypotheses, develop analytic plans, conduct the analysis, synthesize conclusions into actionable solutions, and help implement recommendations for customer experience program

 

Responsibilities

In particular, you will:

Develop actionable insights from multiple data sources

Quantify the impact of programs and campaigns through reporting and analysis

Oversee analytics for all channels and voice of customer programs (e.g., NPS, etc.)

Partner with key stakeholders to provide data-driven insights to inform business and CXP decisions

Lead the development and execution of a periodic reporting framework in collaboration with other team members

Conduct relevant customer behavior analysis, competitive analysis and industry research

Derive insights from data to suggest, create, and execute tests that drive improvements to conversion rates and customer satisfaction scores

Create holistic dashboards by pulling data from different data sources

Provide expertise and guidance to business on:

Segmentation

Campaign analysis, analysis of performance, benchmarking

Propensity-to-buy and response modelling

Attribution models and reporting

Understand relevant technology applications

 

Required Skills & Qualifications

Bachelor’s Degree in Economics, Statistics, Engineering, or other related discipline.

5+ years of statistical analysis or data analysis experience.

Data Modeling, Excel (H&Vlookups, Pivot Tables & Macros)

Experience with at least one key analytics tools to develop actionable insights from multiple data sources (eg, R, Revolution R, SAS, SPSS, MATLAB, MicroStrategy, Tableau)

High level understanding of data management, eg MS SQL, or other tools

Knowledgeable of statistical analysis, quantitative analytics, forecasting/predictive analytics, and multivariate testing (A/B testing)

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