Data Centre Service Coordinator

New

Anonymous Employer

Job Summary

The Data Centre Service Coordinator will be responsible for the Maintenance of the Data Centre White Space area and manages customer service delivery in the Data Centre. DCSC specializes in the execution of tactical plans for the Data Centre services to ensure continuity of operations for the organization. He is the custodian of the DataCentre IT space and will be required to plan, design, manage and support the IT space and infrastructure that supports it.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 4 years

Job Description

Reporting Line: Data Centre Manager (DCM)

  • Assumes ownership of the Data Centre space and liaise with the DCOM & Facilities Manager to ensure consistent customer experience. 
  • Manage the Service Coordination team and liaising with Technical Sales, DC Product specialists and the DC operations team to ensure that the right technical solutions are designed for the customer. 
  • Manage the entire cycle of customer on-boarding process (from feasibilities studies to sign-off) and ensuring that detailed and realistic project implementation plans are developed for the customer onboarding. 
  • Builds and sustains effective communications with all stakeholders and across functional teams to maximize the customer experience 
  • Following and executing best practices linked to ITIL disciplines
  • Understanding of Service Level Agreements (SLA) for clients in the facility
  • Responsible for coordinating on-boarding activities for clients, and executing client setup/configurations
  • Managing and coordinating of Client rack installations, power up and interconnectivity
  • Active participant in the Change Advisory Board (CAB)
  • Responsible for planning and coordination and execution of Change Records (CR) as it relates to Data Centre Space, power and cooling management
  • Responsible for client expectation management
  • Providing support to Operations Centre (NOC)/ServiceDesk initiatives and providing assistance for client communications
  • Contributing, creating, and updating Standard Operating Procedures (SOP) documentation and reporting periodically
  • Identifying and recommending automation, process
  • improvements, and identifying opportunities for increased reliability and a better client experience
  • Ensure timely reporting and escalation of faults to designated persons (suppliers / internal stakeholders).
  • You will support and ensure that all applicable Data Centre standards are duly complied with for of quality management.
  • Ensure continuous improvement of Data Centre processes and procedures, such that they are highly effective and reflect industry best practice
  • Forecast staff needs, including coaching, motivating and developing team members.

Strengths:  

  • Technical Knowledge of various Electrical Distribution and sub systems, HT DG, Large Chillers, PACs. 
  • Microsoft Windows XP/Vista/7 
  • Microsoft Office Tools (Word, Excel, Outlook). 
  • Cost conscious professional, successfully exhibiting excellence in significant savings through effective execution and evaluation of projects. 
  • Strong team player  
  • Strong organizational skills and innovative problem solving abilities. Good communication & interpersonal skills, multitasking with an ability to interact with a wide range of people and be a Good Team player. 
  • Able to manage and resolve conflict within the team 
  • Have a positive frame of mind and be open to acquiring new skills

Key Skills:   

  • Manage both on-roll & outsourced employees 
  • Good communication skills both written and verbal 
  • Capable of handling customer queries related to Non-IT systems Handle shift planning and management 
  • Capable of handling customer queries related to Non-IT systems Documentation and Reporting. 
  • Experience handling customer and internal Audits. 

Experience:   

  • A bachelor’s degree in Mechanical or Electrical Engineering or related field is required. ITIL V3 Certification will be an added advantage.
  • 4-8 years of experience in Data Centre Business, 3 of which must be in data centre operations, preferably in an open access/colocation environment.
  • Experience with data center subsystems – generators, UPS, cooling systems, fire suppression systems, access control systems, CCTV and other critical sub systems.
  • Demonstrated proficiency in the use of MS Office suite, including Visio
  • Exposure to formal project delivery methodologies

Competences:

  • Customer service, focused on overall client satisfaction
  • Ability to work within a deadline-oriented team environment, to prioritize work, and ability to work independently
  • Strong analytical skills and motivation, together with the ability to multi-task
  • Ability to recognize, diagnoses, and solve problems without undue assistance
  • Excellent attention to detail, with strong verbal and written skills.  

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Lagos
| Full Time |
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Anonymous Employer
Lagos
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NGN Confidential
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Lagos
| Full Time |
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Anonymous Employer
Lagos
| Full Time |
NGN Confidential
Job Function: IT & Software
1mo