Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organizations on a timely and consistent basis.
- To provide deep-seated Insight into Operational Data to help drive better business decisions, inform Techniques to Solve Problems and Improve Operational Efficiency.
Business Intelligence Dashboard Management:
- Creation and Management of Operation, Strategic and Analytical Dashboards for Service Lines
- Liaise with Business Units to identify dashboard requirements
- Liaise with Backbone Teams to Identify dashboard requirements
- Setup dashboards as required and continually maintain and improve on them
- Create dashboards that provide quick and useful Input for quick decision making
- Create dashboards that help detect operational problems quickly
- Provide support and training for dashboard usage
- Ensure that Data feeding the dashboards are pro-actively updated
- Pro-actively enhance dashboards in line with Business realities
- Analyse Data (Transactional, Service, Operational, Enterprise, etc) to reveal Intelligence for driving operational and strategic decisions as well as data-based forecasting.
- Carry out daily analysis of transactions and services to spot trends, triggered thresholds, outliers, and peculiar observations
- Setup and track service thresholds
- Setup and maintain Data Sources so support analytics use cases
- Track Key Performance Indicators for services
- CRM and Service Desk Data Analytics
- Enterprise Services Analytics
- Make recommendations based on transaction analytics for service improvements
- Track Service Improvements by continuous review of service performance
- Develop and drive analytics based initiatives.