Monitor account registrations, deposits and withdrawals.
Review of customer withdrawal requests accurately, in a timely and error-free manner, by doing all the necessary security checks.
Work side by side with the Finance team to investigate and resolve issues related to money transfers in the most efficient way.
Perform a customer documentation and KYC checks in line with the company policy.
Sport any fraudulent transactions and patterns early to minimize the risk to the company.
Investigate suspicious alerts (internal & external) with proper analysis and follow-up.
Initiate and actively contribute to identify system and processes improvements to the Payments and Risk functions and contribute to procedure improvement.
Keep aware of active bonus campaigns and ensure their vulnerabilities are well spotted and acted upon to prevent the financial risk to the company.
Work in shifts according to the provided schedule – 40 hours per week.
Excellent eye for detail
Good Problem Solving Skills
Ability to work well with others and be a team player
Good Communication Skills
Excellent Spoken and written English
Minimum Experience of 2 years in similar role
Minimum University Degree from a reputable institution
Good Computer literacy and typing skills
Ability to multitask and manage stressful situations
Background in customer service is an advantage
Interest in sports and gaming