The African Talent Company | TATC

Customer Support Risk and Payments Team Lead

Job Summary

A fantastic opportunity for an ambitious and hard-working individual to join our fast growing international gaming company to assist in providing excellent service to our valued customers. You will be responsible for reviewing and processing our customers incoming and outgoing payments, gaming transactions and patterns, and controlling them for any fraudulent activity whilst ensuring that our firm retains its ability to transact freely and efficiently with our customers. You will be the one starting the Payments team of our company, shaping its processes and leading its growth.

  • Minimum Qualification: Degree
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description

Monitor account registrations, deposits and withdrawals.
Review of customer withdrawal requests accurately, in a timely and error-free manner, by doing all the necessary security checks.
Work side by side with the Finance team to investigate and resolve issues related to money transfers in the most efficient way.
Perform a customer documentation and KYC checks in line with the company policy.
Sport any fraudulent transactions and patterns early to minimize the risk to the company.
Investigate suspicious alerts (internal & external) with proper analysis and follow-up.
Initiate and actively contribute to identify system and processes improvements to the Payments and Risk functions and contribute to procedure improvement.
Keep aware of active bonus campaigns and ensure their vulnerabilities are well spotted and acted upon to prevent the financial risk to the company.
Work in shifts according to the provided schedule – 40 hours per week.
Requirements:
Excellent eye for detail
Good Problem Solving Skills
Ability to work well with others and be a team player
Good Communication Skills
Excellent Spoken and written English
Minimum Experience of 2 years in similar role
Minimum University Degree from a reputable institution
Good Computer literacy and typing skills
Service-minded individual
Ability to multitask and manage stressful situations
Background in customer service is an advantage
Interest in sports and gaming

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