Tros Technologies Limited - Our client, a Lottery company, is recruiting for suitably qualified candidates with a flexible working arrangement to fill the position above.
- Identify and capture revenue opportunities for business.
- Independently establish and grow new or existing Â customer base.
- Communicate effectively with peers, superiors, and other personnel.
- Provide ongoing support to customers
- Effectively address, follow up and resolve customers complaint
- Promotes new services and offers to interested customers
- Troubleshoot or transfer technical issues to a technical expert
- Build a relationship with customers based on respect, understanding and service to their needs
- Minimum 2 years experience as a customer support agent preferably in a lottery company.
- Strong prospecting skills and extensive customer support experience.
- Excellent communication skills (oral, written and presentation).
- Proficient use of PC hardware and software (MS Office suite of applications).
- Proficient in the use of the internet for communication and research.
- Ability to cultivate and develop long-term profitable industry relationships.
- Ability to work with little or no supervision
- Adequate interpersonal and organisational skills
How to Apply?
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