Customer Success Associate

Confidential

Job Summary

One of our clients is seeking qualified candidates to fill this role

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description

Responsibilities:
  • On-board and train new customers
  • Build & strengthen customer relationships
  • Manage incoming calls and emails and handle appropriate follow-up calls and emails
  • Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
  • Coordinate and train all new customer starts in an efficient and streamlined way
  • Have a comprehensive knowledge of the company’s business model in order to answer all customer related inquiries
  • Demonstrate the value of Traction Apps to our customers every day by providing amazing customer support
Requirements
  • Bachelor’s degree preferred
  • Multi-tasking skills
  • Exceptional verbal communication skills, especially over the phone
  • A positive, polite, confident, sincere and friendly disposition
  • The ability to solve problems and to think quickly on your feet
  • The ability to stay calm, cool and collected during stressful phone conversations
  • Flexibility – we’re growing and evolving, and you’ll need to come along for the ride
  • An eye for detail

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