Customer services officer

Sinoma Cargo International Nigeria Limited

Job Summary

Who will be managing our customers, handling of existing accounts, who can take care of complaints and queries and pro-actively follow the resolution?

  • Minimum Qualification: Degree
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description

Sinoma Cargo International Nigeria Limited, a company in haulage industry, is currently recruiting suitably qualified candidates to fill the position above.

Job Description

  • Handles incoming calls or inquiries from prospective customers or clients
  • Assists customers effectively by solving customer disputes
  • Provides customer additional information or explains services
  • Discusses products offered and ensures customer satisfaction
  • Tactfully handles confrontational or stressful interactions with the public
  • Completes supporting paperwork and data entry as required
  • Accurately captures customer information
  • Creates and maintains service reports

Requirements

  • Minimum of 2 years working experience is required for the position.

Desired skills:

  • Proficient in Microsoft Office applications (i.e. MS-excel, MS-word, Outlook etc.).
  • Strong communication and negotiation skills
  • Detail oriented and works with a high degree of accuracy
  • Ability to multitask
  • Handles confidential financial and personal information appropriately
  • Ability to tactfully handle stressful and difficult situations
  • Possess strong problem solving skills.

How to Apply?

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