Customer service representatives(csr)

Job Summary

CSR provides customers with information on products/services. CSR resolves customer complaints and fulfills customer needs to ensure satisfaction.

  • Minimum Qualification: OND
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description

· Communicates with customers through various channels.

· Processes customer orders/changes/returns according to established department   policies and procedures.

· Resolves customer complaints via phone, email, mail, or social media.

· Maintains a positive, empathetic and professional attitude towards customers at all times.

· Manages and prioritizes multiple concerns simultaneously.· 

  Partners with the sales team to meet and exceed customer’s service expectations.

· Gives advise on company information.

· Takes payment information and other pertinent information such as addresses and phone numbers.

· Provides appropriate and correct information to incoming customer order ,status and product knowledge requests.

· Maintains positive attitude, even when faced with misplaced criticism or frustration.

· Uses approved channels to reach out to customers and verify account information.

· Communicates company bank/payment details and options.

· Provide timely feedback to company management regarding challenges or customer concerns.

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