· Communicates with customers through various channels.
· Processes customer orders/changes/returns according to established department policies and procedures.
· Resolves customer complaints via phone, email, mail, or social media.
· Maintains a positive, empathetic and professional attitude towards customers at all times.
· Manages and prioritizes multiple concerns simultaneously.·
Partners with the sales team to meet and exceed customer’s service expectations.
· Gives advise on company information.
· Takes payment information and other pertinent information such as addresses and phone numbers.
· Provides appropriate and correct information to incoming customer order ,status and product knowledge requests.
· Maintains positive attitude, even when faced with misplaced criticism or frustration.
· Uses approved channels to reach out to customers and verify account information.
· Communicates company bank/payment details and options.
· Provide timely feedback to company management regarding challenges or customer concerns.