Customer Service Representative

Job Summary

A Trade Company requires the service of a suitably qualified candidate to fill the position of a Customer Service Representative

  • Minimum Qualification: Degree
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description

Main Responsibilities: 

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.


Customer Service Representative Requirements:

  • B.Sc certified qualification.
  • Ability to stay calm when customers are stressed or upset.
  • A comfortable and literate computer user with proficiency in Microsoft Word, Excel and Internet Usage.
  • Experience working with customer support.
  • Excellent written and verbal communication and the ability to generate reports that meet professional standards.
  • Ability to work independently and as a team player/ leader as well as with a team. 
  • Ability to maintain the confidentiality of privileged information and professionalism at all times. 
  • Proven record of meeting key performance indicators and set targets. 
  • Fluency in more than 1 of the main Nigerian Languages will be an added advantage.


Company will also provide: 

  • Health Insurance 
  • 13th Month Salary
  • Wardrobe Allowance Quarterly


N.B: Applicant must be staying within Ikeja, Maryland, Ogudu, Ketu, Magodo and Ogba Environment. 


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