Customer service representative

Job Summary

Tetra Pak Nigeria is looking for a Customer Service Representative based in Lagos, Nigeria, who will report to the Customer Service and Designer Manager. The successful candidate will Drive Order Management and Design handling operational performance within an assigned portfolio of customers and work on a continuous improvement approach towards process improvement opportunities.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

Tetra Pak - Which takes its name from the original tetrahedron-shaped cartons it developed - manufactures and markets food packaging containers, filling systems, and distribution equipment for industrial customers in more than 170 countries. Its coated-paperboard boxes are used to hold dry, wet, cold, and shelf-stable foods and beverages. The privately-owned company is the largest subsidiary of holding company Tetra Laval International.

Key Responsibilities

Secure OFPM execution:

  • Secures supply chain PM / AM order fulfillment: Order management, design administration, invoicing, claim administration, logistics.
  • Synergy with internal functions: planning, logistics, additional material, marketing, technical service to secure smooth order handling  always lead to increase productivity.
  • Perform Sales forecast End User role.

Drive continuous improvement:

  • Participate in WCM teams to identify process and tools productivity opportunities (office , supply chain pillars)
  • Seek for process and system automation opportunities
  • Increased overall productivity in front-office processes
  • Focused KPI´s

Qualifications

  • B.Sc Degree in Logistics, Supply Chain ,Social Science
  • 3 years of experience as a Customer Service Representative
  • Requires the ability to quickly gain a full understanding of customer operational needs
  • Requires strong business communication skills at all levels and disciplines; both written and oral
  • Requires a high degree of accuracy in collating, checking and analysing data and information
  • Requires proficiency in MS office skills, with a working knowledge of relevant business systems (e.g. SAP R3)
  • Able to maintain an eye for detail in a pressurised working environment whilst maintaining consistency and courtesy
  • Able to manage multiple tasks while demonstrating time management/prioritisation skills
  • Able to understand and work within defined processes
  • Able to effectively negotiate solutions to sales and operational planning issues
  • Able to work in a matrix organisation aligned to account teams and specialist functions
  • Able to demonstrate a flexible working attitude
  • Able to work effectively in a team environment

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