A reputable organization in the hospitality industry seeks to fill the above position with suitable and qualified persons.
- Identify and assess customers’ needs to achieve satisfaction
- Generate sales leads
- Inform customers about the day’s specials
- Offer menu recommendations upon request
- Up-sell additional products when appropriate
- Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
- Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations
- Provide excellent customer service to guests
- Minimum of 6 months working experience.
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills.