Customer service representative

Job Summary

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer interactions, process customer accounts and file documents.

  • Minimum Qualification: OND
  • Experience Level: Entry level
  • Experience Length: Less than 1 year

Job Description

A reputable organization in the hospitality industry seeks to fill the above position with suitable and qualified persons.

Job Description:

  • Identify and assess customers’ needs to achieve satisfaction
  • Generate sales leads
  • Inform customers about the day’s specials
  • Offer menu recommendations upon request
  • Up-sell additional products when appropriate
  • Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
  • Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations
  • Provide excellent customer service to guests

Job Requirement:

  • Minimum of 6 months working experience.
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills.

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