Customer Service Representative

Job Summary

Ensure an excellent experience to all customers, with each interaction

  • Minimum Qualification: HND
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description

A dynamic, highly motivated and disciplined Hava passion for entrepreneurship, renewable energy, and financial inclusion to join our team. 

Must be a critical thinker, attentive to details and an excellent communicator. This position requires

individuals to have a strong passion for listening and providing solutions to people.


Key Responsibilities:

Ensure an excellent experience to all customers, with each interaction

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Vet and open customer accounts by recording account information.

Maintain customer records by updating account information of complaints,

issues, resolutions, praises, e.t.c.

Follow-up with customers who have delayed payments 

Contribute to team effort by accomplishing related results as needed

Manage large amounts of incoming calls

Build sustainable relationships of trust through open and interactive

communication

Go the extra mile to engage customers

Work with customer service manager to ensure proper customer service is being delivered

Closeout or open call records

Read from scripts

Resolve customer complaints via phone, email, mail or social media

Identify and communicate areas for continual improvement of service levels for the call Center; recommending process improvements


Required Skills & Experience

  • An OND/HND/Bachelors degree from a recognized institution
  • Excellent Written and Verbal Communication Skills
  • Microsoft Excel skills
  • Ability to interact with peers and mid-level leaders internally
  • Fresh graduate
  • Highly Desired Skills
  • Ability to work both in teams and independently
  • Passionate about solving problems for customers in rural communities
  • Proficiency in English Language and 1 or more other Nigerian Languages
  • Critical thinking skills (ability to think outside the box)
  • Good problem-solving skills (solutions oriented)
  • Flexibility with the ability to work under pressure to meet deadlines
  • Willingness and desire to learn new ideas


Please submit your resume and cover letter: 

Fenix offers a competitive salary and a fun work environment. We recognize the value of diversity in our workforce, and encourage all qualified candidates to apply. We thank all candidates who choose to apply, however, only those selected for a further interview will be contacted.

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