Customer service representative

Job Summary

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

  • Minimum Qualification: OND
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description

Workforce Group - Our client is urgently looking for a suitably qualified candidate to fill the position above.

Job Brief

  • The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk
  • Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary
  • Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists
  • They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

Responsibilities

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Job Requirements

  • Minimum of an OND holders with completed I.T
  • At least 2 years proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Excellent knowledge of MS Office (especially Excel and Word)
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively.

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