Customer service officer

Job Summary

Resolve product or service problems by clarifying the customer's complaint.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 5 years

Job Description

A reputable organisation seeks to fill the above position with suitable and qualified persons.

Job Responsibility:

  • Open and maintain customer accounts by recording account information
  • Determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintain financial accounts by processing customer adjustments
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents

Job Requirement:

  • Minimum Years of Experience: 5 Years 
  • Minimum Qualification: Bsc.
  • Salary: N80,000-150,000

Share Job Post

LOGIN TO APPLY NOW