Customer Service Manager


Job Summary

One of our clients is seeking qualified candidates to fill this role

  • Minimum Qualification: Degree
  • Experience Level: Senior level
  • Experience Length: 10 years

Job Description

  • Generates and prepares Daily sales update and forwards same to MD/CD/SM
  • Issuing of Authority to make payments into customers’ accounts
  • Receives and processes Orders/enquiries/complaints from customers.
  • Reviewing all outstanding orders and advising on cancellation/changes as may be necessary after due consultation with the Commercial Director.
  • Preparation of price lists, delivery and allocation schedule after due consultation with the Commercial Director.
  • Acts as Credit Controller to ensure customers’ strict compliance with company's credit policy.
  • To ensure that quotations for products are prepared in accordance with directives given by the Commercial Director.
  • Plans, organizes, directs, controls and coordinate customer services activities.

Required Knowledge/Skills/Abilities
  • Understands the products the Company offers, identifies unique product features
  • Demonstrated expertise in MS Office and SAP (ERP) software -
  • Good planning and organizational skills
  • Strong analytical skills
  • Understands own role and responsibilities within team, and works collaboratively with other team members to achieve collective
  • goals and deliver results
  • Able to socialize with and relate to a wide-range of people, honest, professional and cordial in all stakeholder and customer interaction
  • Understands and adheres to the Company’s marketing policies, procedures and standard practices
  • Excellent attention to details
  • Must be a team player and act cooperatively with the business

Qualification and Experience
  • Bachelors’ degree or HND in Marketing or related field
  • Prior manufacturing company experience
  • Manufacturing ERP (Enterprise Resource Planning) experience preferred
  • 10/ten years post-qualification experience

What is on offer
Attractive package (N7,697,397 per annum)

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